I have been spending a lot of money recently, and I will be writing about a series of articles about saving money, both in the bank and on purchases. I recall at Colonial Co Op Bank, I was charged a lot of fees associated with using Paypal and my account. So I decided I should review what happened here.
We have had our share of problems with the Colonial Co Op bank in Gardner, Ma. (website http://www.colonial4banking.com/) There used to be this old woman who sat at a desk when you walked in the door. You would have to deal with her to open up accounts. And, I mean you had to deal with her. One time we were trying to open up another checking account. My mother and I went into the bank, and then we were met by her. She was on the phone, and very reluctant to help us. She ended up accessing my Nana’s information, and almost opened the account under her name. What a mess up. We walked out and went to Bank of America. We were met quickly and it was a great experience. I’m not sure if that woman is still there, but I know that I am not the only one who had an issue with her.
Back to my checking account and paypal fees charged by this bank. It was not clear I would be charged. In fact, I was only charged intermittenly. I was charged overdraft fees, and other fees. Then money would be credited back. But over time, I noticed that more money was being taken, and for these paypal and overdraft fees. I estimate that I have lost around $95.00 on these fees, which were charged unfairly.
I tried to talk to someone at the bank about it. It was such a hassle. People were always at lunch (which will be a theme…read on) and then I was told “No, those were overdraft fees.” When asked how they were overdraft fees, as I had let the check clear 5 business days before using it, there was no answer. They just wanted to take money.
My brother had turned 18 recently, and went to the bank rather frequently to deposit and withdraw money. He used the account for 6 and a half months. Then one day he went, and they told him he couldn’t access the account because he was 18, and a beneficiary. So…for 6 and a half months he could? You have these peoples information. Why was there no phone call prior to this, asking my mother to switch over the account? That is ridiculous.
So, my mother got a phone call from my brother. He was in Gardner, she was at work, 60 miles away. So she tried calling the bank. Turns out the lady was at lunch for about 5 hours. Mom was unable to get through.
I just want to advise people to steer clear from the bank. I closed my accounts there, and I know some of our family friends are after hearing this.
As for Colonial Co Op bank…If you do ever find this article, then I am willing to work things out for my money back, and a guarantee there will be better service in the future. Please feel free to contact firstname.lastname@example.org or 978-416-5710.